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Get your business ready for the NHS Covid-19 App

The government has announced the launch of the NHS COVID19 app, which is available to download now on IOS and Android.

As from Thursday 24th September 2020, It is a legal requirement for all businesses and venues to display official NHS QR code posters at their entrances.

NHS COVID-19 app users will then be able to scan (check-in) as they enter a venue. This means that if people visit the venue and later test positive for coronavirus, other app users who were there at the same time may be sent an alert, if local public health teams think this is necessary.

The app notification will not mention the name of your venue, it will just let app users know that they may have come into contact with coronavirus and provide them with public health advice.

More information on the app and the requirements of businesses can be found on or you can read more about which venues in England should display official NHS QR code posters.

Getting Started

The NHS have an online service that lets you easily create an official QR poster for display in your venue. You should create and display a QR poster if you are:

  • a business, place of worship or community organisation with a physical location that is open to the public

  • an event which is taking place in a physical location

If you have more than one venue, you need to create a separate QR code for each location. You can add multiple locations in the service.

Before you start, you'll need:

  • your email address

  • the address of your business, place of worship, community organisation or event

If you have more than one venue, you will also need:

  • the address of each location

  • an email address for the manager (or point of contact) for each location

  • a phone number for the manager (or point of contact) for each location

Getting your QR code

You’ll receive your QR code poster by email soon after you have submitted your information. If you have more than one location, the manager (or point of contact) for each location will also receive a unique QR code poster by email.

What to do when you receive your QR code

When you receive your QR code poster you should:

  • print the poster

  • display the poster somewhere visitors can see it and scan it when they arrive, for example next to the entrance

  • ask visitors to scan the QR code when they arrive, using their NHS COVID-19 app

  • display as many posters as you need to, to avoid queues forming

If you do not have a printer, you can show the QR code on a display screen, such as a TV or tablet. Make sure it’s within reach so visitors can scan it with their mobile phones. Help and support

For more information on creating a QR code for your venue, visit the NHS website. If you have problems using this online service, call the QR code support service.

QR code support Telephone: 0800 540 4900 Monday to Friday, 9am to 6pm Find out about call charges

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