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Hotel and other guest accommodation guidance

The hotels and other guest accommodation guidance has been updated to include measures that will apply from Step 3 from 17 May in England. Please see a summary of the changes below, see the full guidance for more detail.

Business operations

  • All guest accommodation can open for leisure stays. This includes hotels, hostels, B&Bs and other types of accommodation that rely on sharing facilities (including kitchens, sleeping areas, bathrooms and indoor communal areas such as lounges, sitting areas, and any lifts, staircases or internal corridors used to access the accommodation). More information on how to operate shared facilities is available in the section on changes to facilities and services.

  • Overnight stays in guest accommodation are restricted to groups of up to 6 people or 2 households/bubbles. People should stay socially distanced from anyone they do not live with or share a bubble with.

  • Where reasonably necessary, there is an exemption to the social contact limits for residential visits organised by schools, colleges, further education and higher education providers for educational or educational training purposes. See the full guidance for more information on educational bubbles. More information is also available in the guidance for schools, further education colleges and providers and higher education providers.

  • Residential trips for out-of-school settings, such as youth groups and children’s extra-curricular clubs, should be restricted to groups of up to 6 people or 2 households/support or childcare bubbles, including supervising adults. More information is available in the guidance for out-of-school settings.

  • All guest accommodation can open permitted businesses and services on-site for access by guests and by the general public, including where the entrance is within the guest accommodation. This includes indoor and outdoor sport facilities (such as swimming pools and gyms), spas and personal care facilities (such as hair, beauty, and massage services), and retail facilities. Saunas and steam rooms can reopen. Also check the guidance for sport facilities, close contact services and retail shops, stores and branches to ensure the relevant requirements are adhered to. See the section on hospitality in the hotel guidance and the guidance for restaurants, pubs, bars and takeaway services for other relevant measures.

  • Food and/or drink (including alcohol) can be provided through room service. Communal spaces such as lounges or lobbies may remain open to guests but no food or drink should be served in these spaces, people should not be encouraged to gather and social distancing should be observed.

  • Indoor entertainment is permitted. This includes venues such as theatres, cinemas and concert halls, and performance/screening areas within the premises of another venue such as a pub, hotel or holiday park. More information on these measures is available in the sections on changes to operations, changes to facilities and services and hospitality.

  • For existing bookings, if guests are not able to take a planned holiday due to coronavirus restrictions, accommodation providers should give guests a chance to cancel their bookings. If a booking is cancelled, either by the guest or the provider, accommodation providers are encouraged to offer alternative dates if this can be agreed with the customer. If this cannot be arranged, businesses are expected to provide a refund depending on the terms of the booking contract.

Business meetings and events

  • Permitted venues (including guest accommodation) can hire out function and event spaces for essential work, education and training, where these events cannot reasonably be conducted remotely.

  • Permitted venues (including guest accommodation) can host business meeting/event show-rounds, viewings and site visits for the purpose of viewing the venue for a future booking.

  • Indoor and outdoor business events can take place. This includes conferences, trade shows, exhibitions, charity auctions, private dining events such as charity or gala dinners and awards ceremonies, and corporate hospitality. More information is available in the section on meetings and events and the guidance for visitor economy settings.


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