Customer Service Workshop 9.30am – 12.30pm Wednesday 12th May
This workshop has been developed to assist those working within the Hospitality or Visitor Attraction businesses. It will cover essential customer service skills and provide an opportunity to review and reflect on how to develop new ones. The workshop is FREE to attend with funding from the Essex Path to Prosperity project and the Coastal Communities fund.
Programme
Welcome & Introduction
1. Anticipate and wherever possible, meet the needs and requirements of all our visitors.
2. Acquire skills and tips to create positive First Impressions
3. Develop enhance communication skills
4. Choose behaviours to suit different situations
Review your own performance and plan for Service Improvement
Meeting ID: 871 1927 7208
Passcode: 319569
